Hiring Logistics Officer Benin

WE’RE HIRING!

Ecommerce Logistics Officer

We’ll be accepting applicants until 30th February, 2023. Be sure to apply before then.

PLEASE PAY ATTENTION This role is ONLY for people who reside in Any of these Departments Alibori Department, Atakora Department , Atlantique Department , Ouémé Department or Zou Department and any other Department in Benin-Republic.... Please DON'T click or fill if you live outside "Benin Republic" but if you have friends and colleagues who live in the Departments mentioned above, you can share to them.... If you tick the box or reside in any of those region please continue reading

Answer This Question...

Are you an extremely motivated person who loves helping people and serving others?
Are you a good communicator that can positively influence and change customers decision through words
Are you someone who can close deals (Ability to convince buyer to make purchase )
Lastly Are you someone who loves turning the “ordinary” into the “extraordinary”?

If so, we are looking for YOU.
A magic-maker. A difference-maker. A life-changer!

Position Summary

The purpose of this role is to provide an amazing super-fast delivery/logistics experience to Shoppyrex Customers

The Logistics officer will be directly responsible for providing logistic support and overseeing the overall logistic processes

The logistic Officer is responsible for the planning, oversight, and management and coordination of logistics operations to ensure smooth accomplishment of targets.

You will manage product flow from the company down to the customer, loss prevention and overall customer service. In addition, the role will ensure that the business is operating at optimal levels and that Logistic partners and staff provide exceptional and efficient services that meet the expectations and needs of customers and clients at all times.

You will help our customers get their product delivered by providing an amazing swift and fast delivery experience and support. Doing this will directly contribute to revenue growth for the company by way of product purchase, referrals and renewals.
You will be responsible for Organizing 3PL Logistics Partners, including managing information accrued from point of origin to delivery, orchestrating third party logistic movements, and arranging for services as necessary
Planning and monitoring inbound and outgoing deliveries
Selecting the best logistics personnel in your region for pickup and delivery
You will be the intermediary between our customer and Shoppyrex by following up with the customer and making sure the delivery agent your select or go with delivers to our customer ontime(24-48hours delivery)
In this role, you’ll also be responsible for overseeing some financial tasks like remitting money ontime, confirming debit/credit transactions, responding to refund requests
You will apply your multitasking skills by listening and speaking to customers/riders, and navigating phones simultaneously.
You will have the ability to swiftly gain customer confidence and trust.

With this in mind…

You’re the type of person that loves turning negative experiences into positive ones.

The job is partly proactive, partly reactive.

Day to day, you’ll be working with and continuously improving our Delivery and Logistics Process and Order management systems

You’ll be accountable for these KPIs:

Delivery Rate: 75%+ of Customers Receive Their Product Ontime
Product Waybill and Pickup to and from other logistics officer
Speedy Bank Remittance
Net Promoter Score (NPS) Rating: How many of our prospects become leads and finally converted into clients?
Referral Revenue: 10% - 20% of company revenue comes from referrals
Renewals: 25% - 50%+ of customers renew their relationship with Shoppyrex via an additional product purchase

(We’ll explain the KPIs to you if you don’t understand what it’s about) Simply put, when our customers order and collect their product everyone wins.

Please You MUST be:

High energy / high EQ, with the ability to motivate people [Customers and team of riders you will be working with (Gain their trust and help them make decisions)
Excited and experienced to deliver top-notch delivery experience to customer
Systems-oriented; a long-term decision-maker; you’re not satisfied solving the same challenge more than once; you fix it the first time & create a process to fix it forever
Excited to change lives, one customer, at a time!
The capacity to work independently and collaboratively without compromising quality or accuracy.

NOTE: This position is FULL-TIME and VIRTUAL. Meaning you work from your region/home (With your team of riders).
The team here at Shoppyrex is located all over the country. Preference for this position is someone in any of these Department Alibori, Atakora, Atlantique, Ouémé or Zou Department e.t.c.

Please DO NOT apply for this position if you:

Have NO or less than 6 months of Supply Chain management or Logistics Experience or
Have never worked in an online or offline Customer Service, Supply chain or logistics position
Can not write or speak good and solid english
Fearful and SHY (You can’t hold a conversation with people or network with important personnel)
Have no interest in books, courses, businesses and personal growth.

If you’re not in these categories above, then please continue reading…

Qualifications:

At Shoppyrex, we value work ethic, coach-ability, positive attitude, and past results you’ve delivered significantly more than your degree (or lack thereof), GPA, etc.

Have you delivered results in a similar role in the past? If so, that’s what we’re looking for… We’re not interested in your school degree - we’re interested in your results.

That being said, feel free to apply even if you don’t “tick the boxes” below. Just be sure to mention that in your application + why we should consider you.

Required:

Love to “wow” customers by your Speedy and fast Product Delivery
Experience managing a team and communicating with upwards of 50+ customers per day online (email, social media, chat and on the phone)
Has a personal computer and a Good smartphone
Must be able to hit set targets and deliver under pressure: Delivering your task even under pressure without frowning, getting angry unnecessarily or passing your emotions(Anger e.t.c) to riders or customers
You can work virtually from home without distraction: No Distraction please
You're personally self-driven, self motivated and creative
You're disciplined and honest
Excellent interpersonal and communication skills (verbal and written)
Focus on root issues, and fix them, instead of embracing band-aid solutions.
Integrity, self-awareness and adaptability
You have a good grasp of how to use Google Drive, Email, Microsoft Office Suite (Words, Excel & PowerPoint), Zoom/Skype & Facebook (in general)
You can speak English fluently
Your written English is solid
One-to-many mentality, not just one-to-one

Preferred:

Roles & Responsibilities:

Planning And Monitoring Inbound And Outgoing Deliveries
Organize 3pl Logistics Partners, Including Managing Information Accrued From Point Of Origin To Delivery, Orchestrating Third Party Logistic Movements, And Arranging For Services As Necessary
Supervising Labeling Goods, Plot Routes, Processing Shipments And Customer Services.
Selecting The Best Logistics For Pickup And Deliver
Responding To And Proper Management Of Any Arising Issues Or Complaints.
Researching Ideal Shipping Techniques, Routing, And Efficient And Reliable Logistic Companies We Can Partner With
Research And Updating Logistic List With New Logistics To Avoid Inefficiencies
Updating And Evaluating Metrics To Assess Performance And Implement Enhancements.
Keep Abreast Of Market Trends To Determine The Need For Improvements
Analyze Sales And Revenue Reports, Make Forecasts
Prepare A Weekly Report Showing A Summary Of Stock Balances, Movements.
Maintain Stock Of Bad Stock And Ensure They Are Accounted For.
Review Delivery Rates And Other Transportation Costs To Keep Working Costs Low
Liaising And Negotiating With Third Party Logistics And Consumers
Keep Track Of Quality, Quantity, Delivery Times, Transport Costs And Efficiency
Keep Customers Informed By Forwarding Notice Of Item Availability, Shipment Date, Method, Status And Responding To Enquiries As It Relates To Delivery.
Maintain Informational And Working Relationships With The Proper Local Authorities And Organizations
Monitor Operations Effectiveness And Efficiency In All Back-Office Processes And Stock Management, Ensuring The Compliance With Company Guidelines And Procedures, Respect Of Health & Safety And Legal Operations.
Data entry: Updating Customer Order Dashboard
Data entry: Updating Product Inventory
Timely Remittance
Monthly Report of each staff ( Amount Spent, Customer-Complains, Meeting Minute, Innovation, Financial Report)

The Pay

We believe that our people are the main drivers of success in Shoppyrex.

That's why we find generous and innovative ways to thank employees for their hard work and dedication.

We have a whole host of benefits to help you enjoy work to the full.

Also, Includes The Following Benefits:

Work remotely: save over CFA300K+ per year in transportation costs and 100+ hours each year.
Participation in the company team profit/bonus share
An opportunity to be part of a highly professional, creative and dynamic team working around the country.
An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
Unlimited holiday time (as long as you get the job done & meet KPIs)
Access to hundreds of books, courses, tools and training to help you get better at your job (Budget is allocated that MUST be invested in knowledge & tools)
Fast-paced, challenging and unique problems to solve every day.
Opportunity to work with bright minds and grow your career without climbing broken traditional work ladders that leads to no way.

Your Growth Is Guaranteed!

About Shoppyrex:

Shoppyrex is an online Ecommerce store that helps individual, groups solve different problems, achieve their desire, stay happy and fulfilled by providing physical product that cater for their needs

We’ve helped thousands of people from different African nation(Nigeria, Ghana, Kenya, South Africa, Tunisia, Morocco) solve problems

Our business isn’t built on page views, likes or venture funding.

We’re 100% funded by helping our customers

That means we have to pick products that solve problems — and deliver it to them — so that our customers will happily open up their wallets and pay for our solutions.

Our Vision – To become the go to online E-commerce company in Africa for Quality & Problem Solving Physical products that will make our customers happy, safe and pain free

Our Mission – To provide Problem solving, entertaining and lifestyle Physical products and solutions to our customers whilst using New media Advertising platform, different marketing strategy and Fast distribution channel to connect them to the solution and get them to take up offers that makes them happy,solves their problem & eradicate their pain

Learn more about us at Shoppyrex.com/about

Solving hard problems also drives us in our marketing strategies, editorial process, and technical infrastructure.

If you relish big challenges, we should talk.

If that’s you, fill the form below. We’d love to have you on the team.